So, remember how Torsten sent me flowers on Valentine's Day and it didn't go so well? And how he tried to send make-up flowers a couple weeks later and it still didn't go so well? (Ha ha, like anyone could NOT remember that, given the fit I pitched.)
Well, apparently the thing to do if you're upset about something that happened with a company? Is to write a ranty blog post (or two) about it. Because 1-800-Flowers? Found my bitter posts about the flowers via Google Alerts. And sent me an apologetic email saying they'd like to send me flowers to make up for it if I would just give them my address. I was suspicious because, you know, someone on my blog asking for my address, etc. So I called 1-800-Flowers to verify that the person who sent me the email, a vice president of the company, was who he said he was. And I wound up on the phone with him. And we had a long chat. And he was a really nice guy. So I gave him my work address.
And yesterday? A gorgeous, fragrant bouquet of flowers arrived. In the morning. In a vase. From an actual florist. These flowers, to be exact (in medium--and can I just say that I find that weird? Why wouldn't they send the large one? I mean these are flowers from the president of a large company. And it's not like she even had to pay for them herself). The one thing is, they aren't purple. (Although actually, there are a couple of little purple flowers in the mix.) But I think that's because they only read the second post, which did not specifically mention purple. And despite not being purple, they are beautiful. And they smell really, really good.
So I'll stop looking a gift horse in the mouth now. I'm inclined to be a bit forgiving. That is some serious attention to customer satisfaction, there. And also, it was the president of the company who discovered my blog post. I like a hands-on CEO, I have to say.
So here's my revised opinion of 1-800-Flowers. They have two ways of doing things: florist and shipping. But they tell you with each bouquet which it will be. So if you order flowers from them, look for this image:
And STAY AWAY from this one:
I assume they sent me these flowers in part so that I'd write a positive post about them. But what can I say? It worked. Maybe it's the heady fumes of the flowers, but it feels like spring in my office, and I'm very happy about that.
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